Contacts
Write to grigorijsrimi@gmail.com — we reply Mon–Fri 9:00–18:00.
grigorijsrimi@gmail.com
Orders, complaints, returns, warranty cases and questions before buying. Email works better than social media messages: the conversation keeps a date and is easy to find.
Telegram
Telegram@ZeltaurA quick question about a product, stock or delivery time — write to us on Telegram. Orders and complaints are still better by email, because they keep a date.
Social media
On social media we show new arrivals and offers. We'll answer order questions there too, but please don't replace email with it.
Opening hours
Mon–Fri 9:00–18:00. Emails received outside working hours are read on the next business day.
What to include for a faster reply
- your order number;
- what happened and what you want (return, exchange, repair, advice);
- photos or video if it's about damage or a defect.
Returns and warranty are described in returns & warranty, and the terms of sale in terms of sale.